The covered case
The second thing the warranty names is water penetration through the treated shingle: water getting into the shingle the treatment was applied to, in a way the treatment ought to have prevented.
That is a claim about the surface, made against a roof that was sound and dry on the day it was treated. It is checked by the free inspection that starts the remedy.
The case it does not cover
A roof that is leaking is not treated. That is not a warranty position, it is the order of work: a treatment protects a surface that is still working, and a leak means the roof is not holding water out. The leak is fixed first, and if it points back to a roof at the end of its life, replacement is the honest answer.
Once a roof has been treated, a new leak is looked at rather than assumed. Where it enters decides whether it is a treated-surface matter or a repair.
Where leaks usually start
Most leaks are not in the middle of a shingle field. They start where the roof is interrupted: a chimney, a vent, a skylight, the flashing at a wall, or a valley where two planes meet and water concentrates.
Those are the places the assessment checks, which is also why the repairs list can matter more than the score on a roof that has active water entry.
- Flashing at walls and chimneys
- Vents, pipes and skylight surrounds
- Valleys, where two roof planes meet
- Missing, lifted or cracked shingles
- Soft spots, which are a repair question before anything else
What to do if water appears
Start by sending us the details through the form: where the water is showing inside, and roughly where it lines up on the roof. The remedy begins with a free inspection for a reason, because the first question is always where the water is actually getting in.
If the inspection finds a repair rather than a treated-surface failure, that is what we will say.
The one question that decides it
Where is the water getting in? Everything about a leak claim follows from that answer, and the free inspection exists to establish it before anyone starts talking about cover.